Job Description
Are you a high-energy professional seeking the ultimate work-life balance? Apex Digital Solutions is looking for a dedicated Remote Weekend Support Specialist based in Miami, Florida.
We offer a 100% remote environment with a premium weekend shift schedule. If you thrive in a fast-paced setting and love helping people, we want to meet you. Join a team that values flexibility, professional growth, and top-tier customer satisfaction.
Why Join Us?
- 100% Work From Home: No commute, ever.
- Weekend Shifts: Enjoy your weekdays completely free.
- Competitive Pay: Earn between $18 - $25/hr.
- Modern Tools: Work with the latest CRM and support software.
Responsibilities
- Provide Exceptional Support: Resolve customer inquiries and technical issues via chat, email, and phone with a focus on speed and accuracy.
- Manage Weekends: Handle the weekend volume of support tickets, ensuring no customer is left waiting.
- Troubleshooting: Diagnose and troubleshoot software and hardware issues for remote clients.
- Documentation: Maintain accurate records of customer interactions and resolutions in our CRM system.
- Team Collaboration: Work closely with the Monday-Friday support team to transfer complex cases.
Qualifications
- Reliable Internet: High-speed internet connection is mandatory for this 100% remote role.
- Availability: Must be available to work weekends (Saturday & Sunday).
- Communication: Excellent verbal and written English skills.
- Experience: Previous experience in customer support or technical helpdesk is preferred.
- Location: Must reside in the Miami, Florida area (for tax/legal compliance).