Job Description
We are seeking a highly skilled and dedicated Remote Weekend Technical Support Specialist to join our growing team. Based in the Boston and New York metropolitan areas, this role offers the unique opportunity to work from the comfort of your home while providing critical technical assistance to our clients during high-demand weekend shifts.
In this position, you will serve as the first point of contact for technical issues, ensuring our clients receive seamless support outside of standard business hours. We value reliability, technical proficiency, and excellent communication skills.
Why Join Us?
- 100% Remote Work: Eliminate your commute and work from anywhere in the US.
- Weekend Flexibility: Enjoy your weekdays free while earning a competitive salary for weekend hours.
- Modern Technology Stack: Work with cutting-edge tools and platforms.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and live chat during weekend shifts (Saturday & Sunday).
- Troubleshoot hardware and software issues for clients, including printers, operating systems, and network connectivity.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document all interactions, solutions, and issues in our ticketing system (Zendesk/Jira) for future reference.
- Collaborate with the weekday support team to resolve complex escalations.
- Conduct remote screen sharing sessions to diagnose and resolve client-side problems efficiently.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Proven experience working in a remote or telecommute environment.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.