Job Description
Are you a tech-savvy professional looking for the perfect work-life balance? ApexTech Solutions is seeking a highly skilled Remote Weekend Technical Support Specialist to join our elite distributed team in New York. As a critical member of our support infrastructure, you will provide top-tier technical assistance to our clients during off-hours, ensuring seamless operations across the East Coast.
Why This Role is Perfect for You:
- True Remote Freedom: Work entirely from home with a schedule that gives you your weekdays back.
- NY Timezone Overlap: Perfect for New York residents who want to support East Coast businesses without the commute.
- Premium Compensation: Competitive weekend shift differential and benefits package.
- Modern Tools: State-of-the-art remote desktop and communication software.
Responsibilities:
- Provide expert technical troubleshooting and customer service via phone, chat, and email.
- Diagnose and resolve hardware and software issues for enterprise clients.
- Manage and prioritize incoming support tickets within strict Service Level Agreements (SLAs).
- Document technical solutions and update the internal knowledge base.
- Collaborate with the weekday support team to ensure continuity of care.
- Escalate complex issues to senior engineers when necessary.
Qualifications:
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- 2+ years of experience in technical support, help desk, or customer service.
- Strong understanding of Microsoft Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a professional demeanor.
- Reliable high-speed internet connection and a dedicated home workspace.
- Must be available to work weekends (Saturday and Sunday) from 12:00 PM to 8:00 PM EST.
Responsibilities
- Provide expert technical troubleshooting and customer service via phone, chat, and email.
- Diagnose and resolve hardware and software issues for enterprise clients.
- Manage and prioritize incoming support tickets within strict Service Level Agreements (SLAs).
- Document technical solutions and update the internal knowledge base.
- Collaborate with the weekday support team to ensure continuity of care.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- 2+ years of experience in technical support, help desk, or customer service.
- Strong understanding of Microsoft Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a professional demeanor.
- Reliable high-speed internet connection and a dedicated home workspace.
- Must be available to work weekends (Saturday and Sunday) from 12:00 PM to 8:00 PM EST.