Job Description
Are you looking for a rewarding career that offers the perfect work-life balance? Apex Support Systems is hiring a Remote Weekend Technical Support Specialist based in El Paso, TX.
We are a fast-growing tech company committed to excellence in customer service. In this role, you will provide critical technical assistance to our clients from the comfort of your home. No commute, no office politics—just great work and great pay.
Why Join Us?
- 100% Remote: Work from anywhere in El Paso, TX.
- Weekend Flexibility: Enjoy your weekdays free while we pay you for your expertise.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Equipment Provided: We supply the laptop and headset.
Apply today to become part of our elite support team!
Responsibilities
- Provide top-tier technical troubleshooting and customer support via chat, email, and phone.
- Diagnose and resolve software, hardware, and network issues for El Paso-based customers.
- Maintain accurate, detailed records of all interactions and technical resolutions.
- Escalate complex issues to senior engineering teams when necessary.
- Stay updated on product knowledge and technical documentation.
- Adhere to quality assurance standards and SLAs during weekend shifts.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Reliable high-speed internet connection and a quiet home office environment.
- Excellent verbal and written communication skills.
- Basic understanding of computer operating systems and troubleshooting.
- Ability to work weekends (Friday through Sunday) and holidays as required.
- Proven ability to remain calm and patient under pressure.