Job Description
Join FlexiPay Solutions as a Remote Customer Support Specialist and enjoy the freedom of weekly pay while making a real impact! We're seeking empathetic and tech-savvy professionals to join our growing team in Jacksonville, FL. This fully remote position offers stability, growth opportunities, and the flexibility to work from anywhere while serving our diverse client base. Enjoy competitive benefits, including health insurance, paid time off, and professional development support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional service
- Process transactions and troubleshoot payment system issues
- Maintain detailed records in CRM software and update ticket statuses
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify process improvement opportunities and implement solutions
- Meet weekly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer service or technical support role
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office environment
- Valid US work authorization and reliable transportation for occasional in-person meetings