Job Description
Join our dynamic healthcare team as a Scheduling Coordinator at Kansas City Medical Group! We're seeking a highly organized professional to optimize patient flow, coordinate multi-specialty appointments, and deliver exceptional service. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment in the heart of Kansas City.
Responsibilities
- Manage complex scheduling across multiple departments using Epic EMR systems
- Coordinate patient appointments with physicians, specialists, and ancillary services
- Optimize clinic schedules to minimize wait times and maximize provider productivity
- Communicate appointment details to patients via phone, email, and patient portal
- Handle urgent scheduling requests and rescheduling with diplomacy
- Maintain accurate appointment calendars and documentation
- Collaborate with billing and registration teams to ensure seamless patient experiences
Qualifications
- 3+ years of scheduling experience in healthcare or professional services
- Proficiency with electronic health records (Epic preferred)
- Exceptional communication and conflict resolution skills
- Advanced knowledge of HIPAA compliance and patient privacy protocols
- Ability to prioritize tasks in a fast-paced environment
- Associate's degree or equivalent experience required
- Experience with multi-location scheduling coordination