Job Description
Join our award-winning healthcare team as a Scheduling Coordinator and become the backbone of patient care operations! We're seeking a detail-oriented professional to optimize appointment workflows, enhance patient experiences, and ensure seamless clinic operations. This hybrid role offers competitive benefits, professional development opportunities, and the chance to impact thousands of lives monthly.
Healthcare Dynamics Inc. is a leading provider of integrated medical services with 15+ years of excellence in Indianapolis. We foster a collaborative culture that values work-life balance and continuous growth.
Responsibilities
- Coordinate complex multi-specialty appointments across 3+ clinic locations using Epic EHR systems
- Optimize provider schedules to maximize patient throughput while maintaining quality care standards
- Act as primary liaison between patients, providers, and ancillary departments for scheduling needs
- Implement and maintain scheduling protocols to reduce no-show rates below 8%
- Train staff on scheduling best practices and system updates
- Analyze scheduling metrics to identify improvement opportunities
- Manage urgent appointment triage and rescheduling workflows
Qualifications
- 3+ years of healthcare scheduling experience with Epic EHR proficiency
- Associate's degree in healthcare administration or related field
- Exceptional organizational skills with ability to manage 50+ daily appointments
- Strong conflict resolution and communication abilities
- Proficiency in Microsoft Office Suite and scheduling software
- Certified Medical Scheduler (CMS) preferred
- Ability to work flexible shifts including occasional weekends
- Experience with patient registration and insurance verification