Job Description
We are seeking a detail-oriented and proactive Scheduling Coordinator to join the Apex Health Services team in San Antonio, TX. In this pivotal role, you will be the face of our operations, ensuring our patients receive timely and efficient care by managing complex appointment calendars and coordinating clinical resources.
At Apex Health Services, we pride ourselves on delivering exceptional patient experiences. As a Scheduling Coordinator, you will work in a fast-paced environment where your organizational skills will directly impact the quality of care we provide. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, designed to support your work-life balance.
Responsibilities
- Manage and coordinate patient appointments using electronic health record (EHR) systems efficiently.
- Verify patient insurance eligibility and collect necessary demographic information prior to visits.
- Handle incoming calls and inquiries, resolving scheduling conflicts with professionalism and efficiency.
- Collaborate with clinical staff and providers to ensure optimal room and provider utilization.
- Update patient records and ensure all documentation is accurate and up-to-date.
- Prepare and distribute daily schedules and reminders to patients via phone and email.
- Assist in the onboarding process for new patients and ensure a seamless intake experience.
Qualifications
- High school diploma or equivalent required; associate degree in healthcare administration preferred.
- Minimum of 1-2 years of experience in medical scheduling, front desk, or administrative support.
- Proficiency in Microsoft Office Suite and experience with EHR software (e.g., Epic, AthenaHealth) is a plus.
- Strong interpersonal and verbal communication skills with the ability to interact with diverse populations.
- Exceptional organizational skills with a keen attention to detail and accuracy.
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- CPR/First Aid certification is highly desirable.