Job Description
Join our award-winning healthcare team as a Scheduling Coordinator and receive an exclusive $5,000 sign-on bonus! At Jacksonville Medical Center, we're revolutionizing patient care through innovative scheduling solutions. This pivotal role ensures seamless coordination between providers, patients, and clinical teams while maintaining our industry-leading patient satisfaction scores.
As a key member of our operations department, you'll leverage cutting-edge scheduling technology to optimize appointment workflows and reduce wait times by 30%. Our competitive compensation package includes comprehensive benefits, professional development stipends, and a collaborative environment where your expertise directly impacts patient outcomes.
Responsibilities
- Coordinate complex multi-specialty appointments across 15+ departments using Epic EMR scheduling system
- Optimize provider schedules to maximize patient access while maintaining 95%+ utilization rates
- Proactively communicate appointment changes via automated SMS/patient portal with <24-hour turnaround
- Resolve scheduling conflicts through real-time coordination with clinical and administrative teams
- Generate monthly performance reports on key metrics including no-show rates and appointment density
- Train new staff on scheduling protocols and system best practices
- Implement process improvements based on patient feedback and operational analytics
Qualifications
- 3+ years of experience in healthcare scheduling or patient coordination
- Proficiency in Epic EMR scheduling modules and Microsoft Office Suite
- Exceptional communication skills with demonstrated ability to de-escalate sensitive situations
- Knowledge of HIPAA compliance and patient privacy regulations
- Associate's degree in Healthcare Administration or related field (Bachelor's preferred)
- Experience with scheduling optimization tools and analytics reporting
- Ability to manage high-pressure situations with competing priorities
- Certified Medical Scheduler (CMS) credential or willingness to obtain within 6 months