Job Description
Join our elite remote team as a Senior Customer Success Manager and transform how clients experience premium support. We're seeking dynamic professionals to drive customer satisfaction and retention through strategic relationship management. Enjoy competitive compensation, flexible schedules, and a culture of excellence—all while working from anywhere in the Chicago metro area.
At Apex Global Solutions, we invest in talent with industry-leading benefits, including comprehensive health coverage, 401(k) matching, and professional development stipends. This is your opportunity to join a Fortune 500 partner and shape the future of customer experience.
Responsibilities
- Proactively manage high-value client portfolios, ensuring retention and growth targets are exceeded
- Develop and execute strategic success plans for enterprise-level accounts
- Collaborate with product teams to identify and resolve systemic client issues
- Analyze customer data to identify upsell opportunities and revenue growth potential
- Mentor junior team members on advanced conflict resolution and relationship-building techniques
- Lead quarterly business reviews with C-suite stakeholders
- Implement and optimize CRM workflows for maximum efficiency
Qualifications
- Bachelor's degree in Business, Communications, or related field
- 5+ years in B2B customer success or account management
- Proven track record of exceeding retention goals (95%+ retention rate)
- Advanced proficiency in Salesforce and HubSpot
- Exceptional written and verbal communication skills
- Experience with data analysis tools (Tableau/Power BI preferred)
- Ability to work independently in a remote environment
- Professional certifications (CSM, PMP) strongly preferred