Job Description
Join our award-winning remote team as a Senior Customer Support Specialist! We're urgently hiring passionate individuals to deliver exceptional customer experiences from the comfort of your Philadelphia home office. Enjoy competitive pay, comprehensive benefits, and flexible hours while supporting enterprise clients in the tech sector.
This is a full-time remote position with opportunities for career advancement and professional development. If you're a problem-solver with excellent communication skills and thrive in dynamic environments, we want to hear from you!
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Collaborate with technical teams to troubleshoot software and hardware issues
- Document cases accurately in CRM systems and identify process improvement opportunities
- Mentor junior support agents and contribute to knowledge base articles
- Analyze customer feedback trends to enhance service quality
- Manage high-priority escalations with executive stakeholders
Qualifications
- 3+ years of enterprise-level customer support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Technical aptitude with software/hardware troubleshooting
- Associate degree or equivalent professional certification
- Experience in SaaS or technology industry preferred