Job Description
Join TechFlow Solutions Inc. as a Senior IT Support Specialist and be part of our urgent remote hiring initiative! We're seeking a tech-savvy professional to deliver exceptional remote IT support with flexible hours to our growing team. This critical role requires expertise in troubleshooting, system administration, and cybersecurity – all while working from the comfort of your home office. Enjoy a competitive salary, comprehensive benefits package, and the opportunity to make an immediate impact in a dynamic environment.
Responsibilities
- Provide Tier 3 technical support for remote employees via phone, chat, and ticketing systems
- Deploy, configure, and maintain cloud infrastructure (AWS/Azure) and endpoint devices
- Develop and implement cybersecurity protocols to protect company data
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical issues
- Monitor system performance and proactively address potential vulnerabilities
- Train staff on best practices for digital security and remote work tools
Qualifications
- 5+ years of experience in IT support with remote work proficiency
- Expertise in Windows Server administration and Active Directory
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Experience with ITIL framework and ticket management systems (Jira/ServiceNow)
- Excellent troubleshooting skills for network, hardware, and software issues
- Ability to work independently with flexible hours (including occasional weekends)