Job Description
Join TechFlow Solutions as a Senior Remote IT Support Specialist and revolutionize how we deliver seamless tech experiences from anywhere in Georgia! We provide top-tier equipment including laptop, dual monitors, headset, and ergonomic accessories. Embrace the freedom of remote work while making a tangible impact in our dynamic tech ecosystem. Enjoy competitive compensation, comprehensive health benefits, and ongoing professional development opportunities. Be part of a forward-thinking company that values innovation and work-life balance.
Responsibilities
- Provide advanced technical support for employees across Georgia via remote channels
- Deploy and configure company-provided hardware/software solutions
- Manage cybersecurity protocols and incident response procedures
- Document technical issues and resolutions in knowledge base systems
- Collaborate with cross-functional teams to optimize IT infrastructure
- Train employees on new technologies and security best practices
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 5+ years in remote IT support with cloud platforms
- Expertise in Windows/macOS, networking, and security protocols
- Certifications (CompTIA Security+, ITIL, or equivalent)
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision