Job Description
We are hiring NOW for a dedicated Senior Remote Night Shift Customer Success Specialist to join our elite remote team in San Diego, CA. If you thrive in a 100% Work From Home environment and excel during the night hours, this is your opportunity to join a rapidly growing company.
As a key member of our night operations, you will be the bridge between our clients and our technical teams. You will handle complex inquiries, ensure 100% customer satisfaction, and manage critical support tickets during off-peak hours.
Why Apply?
- 100% Remote & Flexible: Work from the comfort of your San Diego home.
- Night Shift Advantage: Enjoy a quiet working environment and no commute.
- Competitive Pay: $45k - $65k annually with performance bonuses.
Responsibilities
- Manage high-volume customer tickets via email, chat, and phone during the night shift.
- Resolve complex technical issues and escalations with 100% customer satisfaction.
- Collaborate with day-shift engineering teams to document bugs and feature requests.
- Maintain accurate records in CRM software and ensure all SLAs are met.
- Proactively reach out to at-risk clients to ensure retention and loyalty.
- Conduct nightly system health checks and report operational metrics.
Qualifications
- Proven experience in Customer Success or Technical Support (minimum 2 years).
- Must have prior experience working Night Shifts or rotating schedules.
- Strong proficiency in English, both written and verbal.
- Reliable high-speed internet connection and a dedicated home office setup.
- Familiarity with CRM tools (e.g., Zendesk, Salesforce, HubSpot).
- Ability to work independently with minimal supervision.