Job Description
Join TechFlow Solutions as a Senior Remote Support Specialist and revolutionize how we serve clients from the comfort of your home! We're urgently hiring talented professionals in Oklahoma City to deliver exceptional technical support in a 100% remote work environment. Enjoy flexible hours, comprehensive benefits, and the opportunity to grow with a dynamic team dedicated to innovation and customer excellence. Your expertise will directly impact our mission to deliver seamless IT solutions to businesses nationwide.
What We Offer:
- Competitive salary with performance bonuses
- Full health, dental, and vision insurance
- 401(k) with company match
- Unlimited PTO and paid holidays
- Professional development stipend
Responsibilities
- Provide Tier 2-3 technical support for cloud-based systems via phone, chat, and email
- Diagnose and resolve complex hardware/software issues for enterprise clients
- Document cases meticulously in Zendesk and maintain SLA compliance
- Collaborate with engineering teams to escalate critical infrastructure issues
- Develop knowledge base articles and training materials for support staff
- Mentor junior support specialists during peak demand periods
- Conduct quarterly system health reviews for assigned client portfolios
Qualifications
- 3+ years in technical support with cloud/SaaS environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server 2019+ and Linux administration
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Experience with ticketing systems (Zendesk, ServiceNow)
- Strong problem-solving skills with root cause analysis abilities
- Excellent communication skills with cross-cultural awareness
- Ability to work independently with minimal supervision