Job Description
Join NexTech Solutions as a Senior Remote Tech Support Specialist and become part of our award-winning IT team! We provide all necessary equipment (laptop, headset, peripherals) to enable seamless remote work while supporting our Newark-based clients. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
We're seeking a technically skilled professional to deliver exceptional remote support across diverse platforms. Enjoy flexibility with 100% remote work while maintaining direct impact on our clients' operations. Our commitment to work-life balance and professional development makes this an ideal opportunity for motivated tech professionals.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux systems
- Deploy and manage cloud infrastructure solutions including AWS and Azure
- Create detailed technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Maintain security protocols and compliance standards for client environments
Qualifications
- 3+ years of experience in remote technical support with enterprise clients
- Expertise in network diagnostics, Active Directory, and virtualization (VMware/Hyper-V)
- CompTIA A+, Network+, and Security+ certifications required
- Strong analytical skills with ability to troubleshoot complex system issues
- Experience with ticketing systems (ServiceNow, Jira) and remote management tools
- Excellent communication skills with ability to explain technical concepts clearly
- Proven ability to work independently in a remote environment