Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and revolutionize how we empower clients across the nation! As a leader in innovative IT infrastructure, we're seeking passionate tech experts to deliver exceptional remote support from Chandler's vibrant tech hub. Enjoy flexible work arrangements, comprehensive benefits, and opportunities to advance your career while solving complex technical challenges for Fortune 500 companies.
What We Offer: Competitive salary, 100% remote flexibility, health/dental/vision insurance, 401(k) matching, quarterly tech stipends, and professional development stipends. Work from Chandler while serving clients nationwide!
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve complex hardware/software issues including OS, networking, and cloud applications
- Document all interactions in ServiceNow with detailed technical documentation
- Collaborate with engineering teams to escalate and resolve systemic issues
- Develop and maintain technical knowledge base articles for client self-service
- Mentor junior support staff during peak demand periods
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise-level remote technical support experience
- Expertise in Windows 10/11, macOS, and Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPNs)
- Experience with remote support tools (TeamViewer, AnyDesk, ScreenConnect)
- CompTIA A+/Network+ or equivalent certifications required
- Excellent written communication skills for technical documentation
- Ability to troubleshoot complex SaaS applications (Office 365, Salesforce)
- High-speed internet connection required (minimum 50 Mbps)