Job Description
Join Nashville's fastest-growing tech firm as a Senior Remote Tech Support Specialist! We're seeking a customer-obsessed professional to deliver exceptional technical assistance to our enterprise clients. This fully remote role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Work from anywhere while making a tangible impact on our clients' digital transformation journey.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Provide Tier 3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Document technical solutions in knowledge base with detailed troubleshooting guides
- Collaborate with cross-functional teams to escalate critical incidents
- Train junior support staff on advanced troubleshooting methodologies
- Monitor ticket queues with SLA adherence metrics
- Conduct quarterly system health assessments for key clients
Qualifications
- 5+ years of enterprise-level technical support experience
- CompTIA Network+ and Security+ certifications required
- Expertise in remote desktop tools (TeamViewer/AnyDesk) and ticketing systems
- Strong scripting skills (Python/PowerShell/Bash) for automation
- CCNA or equivalent networking certification preferred
- Experience with enterprise backup solutions (Veeam/Commvault)
- Proven ability to manage high-pressure escalations
- Bachelor's in Computer Science or related field preferred