Job Description
Join TechSolutions Inc. as a Senior Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a passionate problem-solver to deliver exceptional technical support to our clients across Riverside and beyond. Enjoy the flexibility of remote work while making a tangible impact in our dynamic tech environment. What's in it for you? Competitive salary, comprehensive benefits package, cutting-edge tech stipend, and opportunities for career growth in a company that values innovation and work-life balance. Ready to elevate your career? Apply today and be part of a team that's revolutionizing tech support!
Responsibilities
- Diagnose and resolve complex hardware/software issues across diverse platforms including Windows, macOS, and mobile devices
- Provide exceptional remote technical support via phone, email, and chat with 95% first-contact resolution rate
- Document all troubleshooting steps and solutions in our CRM system for knowledge base development
- Collaborate with cross-functional teams to escalate critical issues and implement proactive solutions
- Conduct system updates, security patches, and preventative maintenance for client endpoints
- Train end-users on best practices for cybersecurity and digital productivity tools
- Monitor ticket queues to maintain SLA compliance and client satisfaction metrics
Qualifications
- 3+ years of proven experience in remote technical support or helpdesk environments
- CompTIA A+ or equivalent industry certification required (Network+ preferred)
- Expert knowledge of Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong diagnostic skills with ability to troubleshoot networking, security, and application issues
- Exceptional communication skills with ability to translate technical concepts to non-technical users
- Proficiency in ticketing systems (Jira, Zendesk) and remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently while maintaining high standards of customer service
- Valid California driver's license for occasional on-site client visits