Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist at Innovatech Solutions! We're urgently seeking tech-savvy professionals to deliver exceptional customer support from the comfort of your home in Riverside, CA. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while resolving complex technical challenges for our diverse client base. If you're passionate about technology and customer service, apply today to launch your career with industry leaders!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide tier-2 support for network connectivity, security protocols, and system configurations
- Document all troubleshooting steps and customer interactions in CRM systems
- Collaborate with engineering teams to escalate complex technical problems
- Conduct virtual training sessions on technology best practices
- Monitor ticket queues to maintain SLA compliance and customer satisfaction
- Develop and maintain technical knowledge base articles
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- Expertise in Windows/macOS troubleshooting and Active Directory
- CompTIA A+ or Network+ certification required
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong written/verbal communication skills
- Experience with ServiceNow or similar ticketing systems
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site support