Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist in Wichita, KS! We're offering an exceptional opportunity with a $5,000 sign-on bonus for qualified candidates who thrive in remote work environments. As a key member of our IT support team, you'll provide cutting-edge technical assistance to clients across the nation while enjoying Wichita's low cost of living and vibrant tech community. We pride ourselves on fostering a culture of innovation, work-life balance, and continuous growth.
Why Choose Wichita? Enjoy affordable housing, a thriving aerospace and tech hub, and easy access to outdoor adventures. Our remote-first model allows you to work from anywhere in the Wichita metro area while collaborating with a global team.
Responsibilities
- Deliver exceptional remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve complex hardware/software issues including OS, networking, and cloud services
- Document all interactions using ticketing systems with detailed resolution steps
- Collaborate with Tier 2/3 teams on escalated issues and system improvements
- Develop and maintain troubleshooting knowledge base articles
- Conduct proactive system health checks and preventive maintenance
- Train clients on new technologies and best practices
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expert knowledge of Windows/macOS, networking (TCP/IP, DNS), and cloud platforms
- CompTIA A+/Network+ or equivalent certifications required
- Strong written/verbal communication skills with technical aptitude
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision
- Wichita, KS residency required for local support coordination