Job Description
Are you a tech-savvy problem solver looking for a flexible schedule?
Apex Digital Solutions is seeking a Senior Remote Technical Support Specialist to join our high-performance team. We pride ourselves on delivering exceptional customer experiences, and we are looking for someone who thrives in a dynamic, remote environment to handle our weekend support operations.
As a key member of our support staff, you will be the first point of contact for complex technical issues, ensuring our clients remain operational and satisfied. Enjoy the freedom of a remote work model with the stability of a top-tier tech company.
Responsibilities
- Resolve Complex Issues: Provide advanced technical troubleshooting and support for hardware, software, and network connectivity issues via phone and remote access tools.
- Customer Advocacy: Maintain high customer satisfaction scores by delivering empathetic, professional, and efficient service during peak weekend hours.
- Documentation: Accurately log all support tickets, resolutions, and customer feedback into our CRM system for continuous improvement.
- Team Collaboration: Collaborate with the on-site engineering team to escalate complex issues and share knowledge base articles.
- Training: Assist in the onboarding process for new support agents and participate in weekly skill-sharing workshops.
Qualifications
- Experience: 3+ years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency in Windows, macOS, Linux, and mobile device troubleshooting.
- Communication: Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Availability: Must be available to work weekends (Saturday and Sunday) on a set schedule.
- Remote Setup: Reliable high-speed internet and a dedicated workspace at home.