Job Description
Join our award-winning healthcare team as a Senior Scheduling Coordinator and become the backbone of patient care coordination! We're seeking a detail-oriented professional to optimize our multi-specialty clinic's appointment systems while delivering exceptional patient experiences. This hybrid role (3 days onsite/2 remote) offers growth opportunities in a supportive environment with competitive benefits.
Responsibilities
- Manage complex scheduling across 15+ providers using Epic EMR systems
- Coordinate multi-specialty appointments and prioritize urgent cases
- Optimize clinic workflow through data-driven slot allocation
- Resolve scheduling conflicts with 95% patient satisfaction target
- Train new staff on scheduling protocols and EMR navigation
- Generate weekly utilization reports for department heads
Qualifications
- 3+ years experience in healthcare scheduling coordination
- Expert proficiency with Epic Cadence or similar EMR systems
- Strong knowledge of CPT/ICD-10 coding for accurate billing
- Exceptional conflict resolution and communication skills
- Ability to manage high-pressure situations with calm professionalism
- Microsoft Office Suite certification preferred