Job Description
We are seeking a highly skilled and empathetic Senior Technical Support Specialist to join our remote-first team based in Fresno, CA. At Nexus Tech Innovations, we value problem-solving and clear communication. This is an immediate hire opportunity for a self-starter ready to thrive in a dynamic environment.
In this role, you will be the first point of contact for our clients, ensuring seamless technical resolution and exceptional customer experiences from the comfort of your home office.
Why Join Us?
- 100% Remote Work Flexibility
- Competitive Salary & Benefits Package
- Immediate Start Date Available
- Professional Development Opportunities
Responsibilities
- Diagnose and troubleshoot complex hardware and software issues via phone, email, and remote desktop tools.
- Provide tier 2 support for internal systems and external client applications.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the engineering team to escalate and resolve recurring bugs or system failures.
- Conduct remote training sessions for clients to improve software proficiency.
- Monitor system performance and proactively address potential outages.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 3 years of experience in technical support or help desk environments.
- Proven experience working remotely (demonstrated self-discipline and communication skills).
- Strong understanding of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Available for immediate start.