Job Description
Are you a night owl looking for a rewarding career?
Apex Digital Systems is revolutionizing the tech support landscape and we are seeking a dedicated Senior Technical Support Specialist to join our remote team. If you thrive in a quiet environment and enjoy solving complex technical puzzles, this night shift role is your perfect opportunity.
We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home in Virginia Beach. Join us and be the voice of reliability for our clients during their business hours.
Why Join Apex Digital Systems?
- 100% Remote Work from Home
- Night Shift Flexibility (7:00 PM - 4:00 AM EST)
- Competitive Pay: $22 - $28/hour
- Full Health, Dental, and Vision Insurance
- Paid Training and Career Advancement Opportunities
Responsibilities
- Provide 2nd and 3rd level technical support to customers via phone, email, and chat during night hours.
- Troubleshoot and resolve hardware, software, and network connectivity issues remotely.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with day-shift engineering teams to escalate complex issues and ensure timely resolutions.
- Maintain a high level of customer satisfaction by adhering to strict service level agreements (SLAs).
- Conduct proactive system monitoring and perform basic maintenance tasks.
Qualifications
- Minimum of 2 years of experience in technical support or IT help desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills with the ability to explain technical concepts to non-technical users.
- Must be available to work a night shift schedule (Monday through Friday, 7:00 PM - 4:00 AM EST).
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills.