Job Description
We are looking for dedicated professionals to join our growing team!
Are you seeking a 100% Remote opportunity that fits around your lifestyle? We are Urgently Hiring for Weekend Shift positions based in Milwaukee, WI. Join a company that values flexibility, work-life balance, and top-tier technical support. Enjoy the freedom of working from home with competitive pay and a modern, inclusive culture.
Why Join Us?
- 100% Work From Home (No Commute)
- Flexible Weekend Schedules
- Competitive Hourly Rate with Overtime Opportunities
- Modern Tech Stack and Professional Development
Role Overview:
As a Remote Weekend Support Specialist, you will be the first point of contact for our clients, ensuring seamless technical operations during off-hours. You will troubleshoot issues, manage tickets, and provide exceptional customer service from the comfort of your home office.
Responsibilities
- Provide Technical Support: Troubleshoot hardware, software, and network issues for clients via phone, email, and remote desktop tools.
- Manage Tickets: Log and prioritize support tickets in our CRM system (Zendesk/ServiceNow) with high accuracy and speed.
- Customer Engagement: Deliver professional, empathetic, and solution-oriented support to ensure high customer satisfaction scores.
- Remote Troubleshooting: Diagnose and resolve connectivity issues and software errors independently.
- Documentation: Maintain detailed records of issues, resolutions, and system configurations.
- Shift Coverage: Cover weekend shifts as scheduled, including potential holidays, ensuring business continuity.
- Collaboration: Coordinate with the on-site support team to escalate complex issues and share knowledge.
Qualifications
- Experience: Minimum of 2 years of experience in technical support, customer service, or help desk roles.
- Remote Work: Proven experience working remotely with a stable high-speed internet connection.
- Availability: Must be available to work weekends (Saturday and Sunday) and be comfortable with rotating shifts.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Skills: Proficiency with Windows, macOS, Microsoft Office 365, and remote access tools (TeamViewer, AnyDesk).
- Problem Solving: Strong analytical skills with the ability to diagnose complex technical problems quickly.
- Education: High school diploma or equivalent; Associate’s degree in IT or related field preferred.