Job Description
Join ConnectCare Solutions for an urgent remote night shift opportunity in San Diego, OH! We're immediately hiring dedicated Customer Service Representatives to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact.
What We Offer:
- 100% remote work environment
- Night shift premium pay ($22-$25/hr)
- Health/dental/vision insurance
- Paid training and career growth
- Performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Maintain customer satisfaction scores above 95%
- Collaborate with global support teams during complex escalations
- Adhere to HIPAA compliance standards
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Typing speed of 45+ WPM with accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work independently on night shift (10 PM - 6 AM)
- Experience with Zendesk or Salesforce
- Basic troubleshooting knowledge