Job Description
Join our award-winning remote team in Las Vegas! We're urgently hiring Customer Specialists to provide exceptional support from home. As a valued team member, you'll receive a complete home office setup—including laptop, headset, and ergonomic chair—at no cost. Enjoy flexibility with remote work while building your career with a leader in tech support services.
Why NexusTech?
- Competitive salary + performance bonuses
- 100% remote work (no commute!)
- Comprehensive equipment package
- Health/dental/vision benefits
- 401(k) with company match
- Ongoing professional development
Responsibilities
- Deliver world-class customer support via phone, chat, and email
- Resolve technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams
- Maintain service level metrics (SLAs)
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- 2+ years customer service experience
- Strong troubleshooting abilities
- Excellent written/verbal communication
- High-speed home internet required
- Quiet, dedicated workspace
- Ability to work flexible hours
- Proficient in Windows/Mac OS
- US work authorization required