Job Description
Join our dynamic team at Apex Global Solutions as a Remote Customer Support Specialist! We're urgently hiring talented professionals in Cleveland to deliver exceptional service from home. This full-time role offers competitive compensation, flexible hours, and comprehensive benefits. If you're passionate about problem-solving and thrive in remote work environments, apply now to secure your spot in our growing organization!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases accurately in Salesforce CRM and escalate complex issues
- Collaborate with technical teams to troubleshoot product-related concerns
- Monitor support tickets and maintain SLA compliance
- Contribute to knowledge base documentation and training materials
- Participate in weekly team meetings and professional development
Qualifications
- 3+ years customer service experience in remote/hybrid setting
- Proficient with CRM tools (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office
- Associate degree or equivalent professional certification