Job Description
Join Nashville's fastest-growing tech firm! We're urgently seeking a passionate Remote Customer Support Specialist to join our dynamic team. This is your chance to work from home while making a real impact in our thriving Nashville community.
Why Apply? Enjoy competitive pay, comprehensive benefits, and flexible hours. We provide all equipment and training. Perfect for tech-savvy problem-solvers ready to grow their careers with an innovative leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system with 100% accuracy
- Collaborate with tech teams to troubleshoot complex issues
- Proactively identify process improvements
- Maintain expert knowledge of our SaaS platform
- Support after-hours rotation (1 week/month)
Qualifications
- 3+ years customer support experience
- Proficiency with Zendesk and Salesforce
- Exceptional written and verbal communication
- Self-starter with remote work experience
- Associate degree or equivalent certification
- Available for immediate start