Job Description
Join our award-winning remote team as an Urgently Hiring Customer Support Specialist in Houston! We're seeking tech-savvy professionals to deliver exceptional service from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making an impact in a rapidly growing industry. Immediate start available for qualified candidates.
Why Work With Us?
• Industry-leading remote work infrastructure
• Career advancement opportunities
• Health insurance + retirement matching
• Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize Salesforce and Zendesk to document interactions and track ticket resolutions
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities for premium services
- Maintain detailed knowledge base documentation
- Participate in daily team standups and quarterly training sessions
Qualifications
- 2+ years in customer support or technical support role
- Proficiency in CRM platforms (Salesforce/Zendesk)
- High-speed internet connection and quiet home office space
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems and SLA management
- Valid US work authorization and Texas residency