Job Description
Join Our Dynamic Night Shift Team in Fort Worth!
Are you a tech-savvy problem-solver ready to make an immediate impact? TechSolutions Inc. is urgently seeking dedicated Night Shift IT Support Specialists to keep our systems running flawlessly while the city sleeps. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise shines. Don't miss this opportunity to advance your career in one of Texas' most vibrant tech hubs!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Diagnose and resolve hardware/software issues including network connectivity, security protocols, and application errors
- Document all incidents, resolutions, and system changes in ITSM tools
- Collaborate with global IT teams during major system updates and maintenance windows
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on best practices for data security and system usage
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- Minimum 2 years of experience in enterprise IT support or helpdesk roles
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Proficiency in Windows/Linux OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent troubleshooting skills with ability to work under pressure
- Experience with ITSM tools (ServiceNow, Jira)
- Available to work flexible night shifts (10 PM - 6 AM)
- Valid Texas driver's license for occasional on-site support