Job Description
Are you ready to start a remote career without the startup costs?
We are an industry-leading technology firm urgently seeking a Remote Tech Support Specialist to join our growing team in Oklahoma City. We understand the barrier to entry for remote work, so we provide all necessary equipment** (laptop, monitor, headset) at no cost to you! All you need is a reliable workspace.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance and support. This is a fantastic opportunity for those looking to enter the tech industry with full benefits and equipment included.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues remotely.
- Document all customer interactions and solutions in our CRM system.
- Educate customers on best practices for using our products.
- Collaborate with the technical team to resolve complex escalated issues.
- Maintain a high customer satisfaction rating and adhere to company KPIs.
Qualifications
- High school diploma or GED is required.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing skills.
- Strong communication skills and a customer-first mindset.
- Ability to work independently and manage time effectively.
- Previous experience in customer service or technical support is a plus but not mandatory.