Job Description
Join our award-winning remote team as a Weekend Customer Service Specialist! This is your chance to build a fulfilling career while enjoying work-life balance with weekend-only shifts. We're seeking passionate professionals to deliver exceptional support to our growing client base across Raleigh, NC, and Georgia. Enjoy competitive benefits, flexible scheduling, and a dynamic virtual work environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve complex technical issues using our proprietary CRM system
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including CSAT scores and resolution rates
- Proactively identify opportunities for process improvements
Qualifications
- Minimum 2 years of customer service experience
- Proven ability to work independently in remote settings
- Strong problem-solving and conflict resolution skills
- Weekend availability (Saturday/Sunday 8am-8pm EST)
- Proficiency with Zendesk, Salesforce, or similar platforms
- High-speed home internet connection required
- Excellent written and verbal communication skills