Job Description
Join our innovative remote team and become the voice of Global Tech Solutions! We're seeking a dedicated Weekend Remote Customer Support Specialist to deliver exceptional service to our clients during weekend shifts. This fully remote position offers the perfect work-life balance while making a meaningful impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual environment. If you're passionate about problem-solving and thrive in flexible settings, apply today to join our growing Charlotte-based team!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions accurately in CRM systems and track metrics
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvements and knowledge base updates
- Maintain high customer satisfaction scores and response time standards
Qualifications
- 2+ years in customer support or technical assistance role
- Experience with remote work tools and virtual collaboration platforms
- Strong problem-solving and communication skills
- Ability to work independently during weekend shifts
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- High school diploma or equivalent; relevant certifications preferred