Job Description
Join Nexus Global Solutions as a Weekend Remote Customer Support Specialist and become the voice of excellence for our clients in New York and beyond. This flexible, part-time role offers the perfect blend of work-life balance while delivering exceptional service to our diverse customer base. Work remotely from the comfort of your home during weekends, supporting premium clients with technical inquiries and seamless resolution. Enjoy competitive compensation, comprehensive training, and a supportive virtual team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Diagnose technical issues and provide step-by-step solutions for software/hardware problems
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support teams for complex escalations
- Document knowledge base articles to improve self-service options
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- 2+ years of customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong troubleshooting abilities for Windows/Mac environments
- Availability to work Saturdays and Sundays (8 AM - 8 PM EST)
- High-speed internet connection and quiet home office setup
- Associate degree in IT or related field preferred