Job Description
Join TechSolve Solutions as a Weekend Remote Support Specialist and transform your weekends into rewarding opportunities! We're hiring dedicated professionals in Indianapolis to provide exceptional customer support from the comfort of their homes. Equipment fully provided – including ergonomic chair, dual monitors, and noise-canceling headset. Enjoy flexible weekend schedules (Fri-Sun) with no commute, competitive pay, and comprehensive training. Be part of a dynamic team supporting Fortune 500 clients while advancing your career in tech support.
Responsibilities
- Deliver exceptional technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware/software issues and document resolutions in CRM systems
- Collaborate with cross-functional teams to resolve complex technical escalations
- Maintain high customer satisfaction scores (CSAT >95%) and first-contact resolution rates
- Adhere to security protocols and data protection standards for all client interactions
- Participate in weekend shift rotations and provide after-hours emergency support
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with Windows/macOS, networking fundamentals, and remote tools
- Exceptional problem-solving skills and clear communication abilities
- Ability to work independently in a home office environment
- Strong time management with availability for weekend shifts (Fri-Sun 12PM-8PM EST)
- Must pass background check and equipment setup assessment