Job Description
Join our dynamic team as a Weekend Remote Support Specialist in Jacksonville, FL! We're hiring immediately for a flexible part-time role where you'll provide exceptional technical support to clients—all from the comfort of your home. Enjoy competitive pay, comprehensive training, and all necessary equipment provided. This is your chance to work remotely while making a real impact in a growing tech company.
What We Offer:
- Full remote work setup with company-provided laptop, headset, and software
- Flexible weekend shifts (Saturday/Sunday 8 AM - 8 PM)
- Competitive hourly rate + performance bonuses
- Comprehensive health benefits package
- Ongoing professional development opportunities
Responsibilities
- Deliver exceptional technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document interactions and maintain accurate case records
- Collaborate with senior engineers to resolve complex issues
- Adhere to SLAs and maintain high customer satisfaction scores
- Participate in weekend rotation schedules and team meetings
- Proactively identify process improvements for client support
Qualifications
- 2+ years in customer/technical support role
- Proficiency with Windows, macOS, and mobile platforms
- Strong diagnostic skills for network connectivity issues
- Excellent verbal/written communication abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- CompTIA A+ or equivalent certification preferred
- Weekend availability mandatory