Job Description
Join GlobalTech Solutions for an immediate remote tech support role with full equipment provided! We're seeking a dedicated professional to join our Wichita-based team while working remotely across Kansas and California. Enjoy the flexibility of remote work with all necessary hardware delivered to your home office. This full-time position offers competitive compensation and career growth opportunities in a dynamic tech environment.
Responsibilities
- Provide remote technical support via phone, chat, and video using company-provided equipment
- Troubleshoot hardware/software issues for enterprise clients across multiple states
- Document support tickets and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct remote system diagnostics and implement solutions efficiently
- Stay updated on emerging technologies and security protocols
- Train clients on new equipment and software implementations
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years of remote tech support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for hardware/software systems
- Excellent written and verbal communication abilities
- Reliable home office space with dedicated workspace
- Must be available for immediate hire and flexible hours