Job Description
Join our dynamic team as a Remote IT Support Specialist with flexible working hours! We're urgently hiring passionate professionals to provide exceptional technical support to clients across the United States. Enjoy the freedom of remote work while making a real impact in a fast-paced environment. Apply today to start your career with us!
Responsibilities
- Deliver remote technical support via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Manage ticket systems with SLA adherence
- Document solutions and update knowledge base
- Collaborate with cross-functional teams
- Conduct system maintenance and updates
- Train users on new technologies
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certification required
- Expertise in Windows/macOS/Linux environments
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Familiarity with cloud services (AWS/Azure)