Job Description
Join Atlanta Connect Solutions, a leading customer experience provider, as we urgently expand our remote support team! We're seeking empathetic professionals to deliver exceptional service from home while supporting Fortune 500 clients. Enjoy flexible hours, competitive compensation, and comprehensive benefits in a virtual environment that values your work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and escalate complex issues to appropriate teams
- Maintain detailed knowledge of products/services through continuous training
- Meet/exceed performance metrics including CSAT and resolution times
- Collaborate with cross-functional teams to improve customer journeys
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year customer service experience in remote/office settings
- High school diploma or equivalent; associate degree preferred
- Strong typing (40+ WPM) and proficiency with CRM platforms
- Excellent verbal/written communication skills
- Quiet, dedicated home office space with reliable internet
- Ability to work independently while collaborating in virtual teams
- Positive attitude and problem-solving mindset