Job Description
Join Our Remote Team Today!
Fort Worth Connect Solutions is urgently hiring motivated Customer Service Representatives for immediate remote positions. Enjoy the flexibility of working from home while serving our valued customers in the Fort Worth area. We offer competitive pay, comprehensive benefits, and a supportive virtual team environment.
What We Offer:
- Hourly rate of $18-$22 plus performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) with company match
- Home office equipment stipend
- Ongoing professional development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and product-related concerns efficiently
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex customer problems
- Meet performance metrics for customer satisfaction (CSAT) and first-call resolution
- Participate in daily team huddles and ongoing training sessions
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in remote or contact center setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet connection and quiet home workspace
- Ability to work flexible hours including evenings/weekends as needed
- Must be a Texas resident with Fort Worth area residency