Deskripsi Pekerjaan
Join FlexPay Solutions and transform your work-life balance with our revolutionary daily pay program! We're seeking remote Customer Service Representatives in New Orleans to deliver exceptional support while enjoying same-day earnings. No more waiting for payday - access your funds instantly after every shift through our secure mobile app. Enjoy the flexibility of working from home while supporting our growing client base with financial solutions.
What We Offer:
- Daily pay with instant transfers (no hidden fees)
- Full remote work from anywhere in Louisiana
- Comprehensive training and ongoing support
- Competitive hourly rates + performance bonuses
- Flexible scheduling around your availability
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat within 30 seconds
- Process financial transactions and account modifications securely
- Resolve payment disputes and technical issues with empathy
- Meet daily performance metrics (85% CSAT, 95% first-call resolution)
- Document all interactions using Salesforce CRM
- Collaborate with team leads for process improvement
- Maintain 99.9% data accuracy in customer records
Kualifikasi
- Minimum 1 year customer service experience
- Proficient in CRM systems (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work evenings/weekends (flexible schedule)
- Basic accounting knowledge or finance interest
- Pass background check and drug screening
- Must reside in Louisiana state