Job Description
Are you looking for your first job in the tech industry? We are currently seeking motivated individuals to join our growing team in Raleigh, NC as an Entry-Level Customer Support Specialist.
We are a Remote-first company that provides all necessary equipment (Laptop, Headset, Monitor) to ensure you can work from home comfortably. No prior experience is required; we provide comprehensive training to get you up to speed.
Why Join Us?
- Equipment Provided: We supply a top-tier laptop and peripherals.
- No Experience Needed: We train you from the ground up.
- Flexible Schedule: Work from anywhere in Raleigh or remotely.
- Competitive Pay: Starting at $45,000 + Performance Bonuses.
Don't miss this opportunity to start your career in a dynamic environment. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Troubleshoot basic technical issues for clients using our proprietary software.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Collaborate with the support team to resolve complex escalations and issues.
- Ensure high customer satisfaction scores (CSAT) and positive feedback.
- Participate in ongoing training programs to improve product knowledge.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet home office space (we provide equipment).
- Ability to work in a fast-paced, team-oriented environment.
- A positive attitude and a desire to learn.