Job Description
We are looking for motivated and tech-savvy individuals to join our growing team in Raleigh, NC. As an Entry Level IT Support Specialist, you will be the first point of contact for our clients, providing technical assistance and ensuring our remote workforce operates smoothly. We provide all necessary equipment to get you started immediately.
This is a fantastic opportunity for those looking to launch a career in Information Technology without prior experience. You will receive comprehensive training and mentorship from our senior engineers.
Responsibilities
- Respond to incoming customer support tickets via phone, email, and chat in a timely manner.
- Diagnose and troubleshoot basic hardware and software issues for remote clients.
- Assist clients with setting up remote access tools and security protocols.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the engineering team to identify trends and improve service quality.
- Ensure customer satisfaction by providing clear and patient explanations of technical concepts.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field is a plus).
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Able to work independently in a remote environment.
- Must be authorized to work in the United States.