Job Description
Launch your career with TechSolve Solutions as a fully-equipped Remote Customer Specialist! We're hiring motivated entry-level professionals in Raleigh, NC to join our award-winning support team. No experience needed – we provide all hardware including laptop, headset, and peripherals. Enjoy competitive pay, comprehensive training, and 100% remote flexibility while delivering exceptional customer experiences.
Why Join Us?
- Complete home office setup provided
- Health/dental/vision insurance + 401k match
- Clear career advancement paths
- Collaborative virtual team environment
- Competitive salary + quarterly bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using provided CRM tools
- Maintain accurate customer interaction records
- Meet performance metrics for resolution times
- Participate in weekly skill-building workshops
- Collaborate with cross-functional teams
- Document knowledge base articles
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/verbal)
- Basic computer proficiency
- Ability to work independently
- Customer service mindset
- Type 40+ WPM accurately
- Reliable high-speed internet connection
- Quiet dedicated workspace at home