Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! ConnectHub Solutions is seeking motivated individuals in Fresno, CA to provide exceptional service from the comfort of your home. No prior experience required—we provide comprehensive training and career growth opportunities. Enjoy flexible scheduling, competitive benefits, and a supportive virtual work environment.
Why Work With Us?
- 100% remote work with provided equipment
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues and product questions
- Document interactions in CRM system
- Collaborate with support team on complex cases
- Maintain customer satisfaction metrics
- Participate in weekly training sessions
- Identify and escalate recurring issues
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Reliable high-speed internet connection
- Ability to work independently
- Customer service mindset
- Must reside in Fresno, CA area
- Pass background check