Job Description
Join our dynamic remote team as an Entry-Level Customer Support Specialist! Perfect for recent graduates or career changers seeking flexible opportunities in Kansas City. Enjoy a fully remote position with comprehensive training, competitive benefits, and career growth potential. Help clients resolve inquiries, enhance satisfaction, and contribute to our award-winning service culture—all from home.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document interactions accurately in CRM systems and maintain case records
- Collaborate with senior team members to resolve complex technical issues
- Identify opportunities to improve customer experience and service workflows
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet daily performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent; college coursework preferred
- Basic proficiency in Microsoft Office and CRM software
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer service or retail experience a plus
- Reliable high-speed internet connection
- Must be authorized to work in the United States