Job Description
We are seeking a motivated Entry Level Remote Customer Support Specialist to join our growing team. If you are looking for a 100% Work From Home opportunity in the Oklahoma City area or Ohio, this is the perfect role for you. We offer a comprehensive training program and a supportive remote work environment.
As a remote team member, you will represent our brand with excellence, resolving inquiries through various channels including email, chat, and phone.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat.
- Resolve customer inquiries and issues efficiently while maintaining a positive tone.
- Document interactions and update customer records in our CRM system.
- Collaborate with the remote support team to improve service processes.
- Meet daily and weekly performance metrics and KPIs.
- Assist with onboarding new team members and training materials.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Must have a reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Ability to work independently in a remote setting.
- Previous customer service experience is a plus but not required.