Job Description
Join NexusConnect Solutions as a Remote Entry Level Customer Support Specialist and launch your career in tech from anywhere in Phoenix, AZ! We're seeking motivated individuals to provide exceptional customer service through digital channels while gaining valuable industry experience. Enjoy 100% remote work flexibility with competitive benefits and growth opportunities in our dynamic team.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with empathy and professionalism
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Contribute to knowledge base documentation and process improvements
- Participate in ongoing product training to enhance service quality
- Monitor customer satisfaction metrics and implement feedback
- Support cross-functional projects in marketing and sales departments
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or remote work experience
- Proficiency with Microsoft Office and ticketing systems (Zendesk experience a plus)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Problem-solving aptitude and attention to detail
- Reliable high-speed internet connection
- Available to work flexible hours including weekends